Shipping & Return

SHIPPING

Shipping Cost

  • FREE standard shipping for purchases of 2 or more candles, or on orders over $75 within Australia.
  • $10 Flat Rate Standard Shipping for orders under $75 within Australia.
  • $15 Flat Rate Express Shipping for all orders within Australia.
  • International Shipping cost will be calculated at check out. Price depends on the final destination country.

Shipping Method

We use one of our trusted courier partner for all deliveries, with tracking number provided. Orders are usually dispatched in 1 business day from our Sydney warehouse.
We cannot deliver to PO box, Parcel Locker or Post Office. Please provide a residential or business address, with contact name & phone number when placing an order.

Shipping Time

After dispatch, delivery is usually:
  • 1-2 business day to metropolitan areas in NSW, ACT, VIC and QLD
  • 2-5 business days to most other areas in Australia
  • 3-8 business days to remote areas in WA, NT, SA, TAS and QLD
  • 1-3 weeks to the rest of the world. Delivery time varies for different country.
PLEASE NOTE DUE TO COVID-19 WE ARE EXPERIENCING DELAYS FOR ALL DELIVERIES. PLEASE ALLOW EXTRA TIME FOR SHIPPING.

As much as we'd like to guarantee the delivery date, post and courier service is beyond our control. We will notify you once your order is dispatched, with a tracking number provided so you could check the status online.
If there's any delay with your delivery, we'll be happy to follow it up on your behalf with the freight company. Please send us a message via the Contact Us page.

Missing Delivery

In the event that you missed the delivery, the courier should leave a notification or instruction card at front door or in your mailbox, and attempt to deliver in the next business day unless you ring them to re-arrange another day. The courier usually will attempt to deliver the order 2 more times usually in 2 consecutive business days (unless advised otherwise). Should all attempts failed, your order will be returned to us. In this case Candle Journey reserves the right to charge you for any return & re-send costs incurred. 

Damaged/Faulty Delivery

We check every item being sent to you to make sure they're in good condition, and that they match your order details. However if the goods are damaged during transit, or we dispatched the wrong item, we apologies for any inconvenience caused, and will send you replacement as soon as possible. The damaged/faulty item will be collected by us. 

RETURN & REFUND

We understand shopping online is difficult, so we happily accept returns for:

  • Full priced items returned within 7 days of delivery
We do not accept return for discounted or sale items. We do not refund shipping cost.

Refund will be credited back to your original payment method if the item meets our return condition. 
Returned items must be unused in its original packaging. All returns are at the discretion of our team. If item/s doesn't meet the return condition, the item/s will be sent back to the customer. 

To return, please:

  1. Contact us here to obtain the return address;
  2. Pack return with protection & send to us within 7 days of delivery;
  3. Return shipping cost is the responsibility of the customer. Your return can be sent via a shipping courier of your choice, and we do recommend a trackable method.
  4. Once your return is received at our Sydney warehouse, we will process within 1-2 business days. You will receive an email once your return & refund has been processed. 
Please note: returned candles must be wrapped in the same way as they are wrapped when you receive them. Returns will not be accepted if damage is done to the candle due to inappropriate handling and/or less protection. 
Please contact us for all return enquiries via Contact Us page, or send us an email directly: candlejourneyaustralia@gmail.com with reference of your order number. We will reply within 1 business day after your message was sent.

EXCHANGE

We sure you love your candles, but in the event that the chosen scent is not up to your expectation, we are happy to exchange another scent for Australia orders for:

  • Full priced items exchanged within 7 days of delivery
We do not accept exchange for sale or discounted items. 

Please Contact Us and let us know which candle is to be exchanged with. We'll let you know the return address and detailed return instructions.
Once the returned candle is received, we'll send the replacement candle to you. Candle Journey will gladly cover the shipping cost.
Return cost of the returned candle is responsibility of the customer. Please make sure to use a trackable return shipping method & wrap each candle with protection when sending it back to us. 

Please note: candles for exchange must be wrapped in the same way as they are wrapped when you receive them. Returns for exchange will not be accepted if damage is done to the candle due to inappropriate handling and/or less protection. 
If the exchanged candle has a lower price, you'll receive the price difference in form of store credit for future uses (valid for 12 months). 
If the exchanged candle has a higher price, you'll receive a new invoice to pay for the difference before the replacement new candle is dispatched.